We need to talk about failing keyboards on these new Macbooks.

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Louis Rossmann : And here it comes! :) https://www.girardgibbs.com/apple-macbook-pro-keyboard-defect-lawsuit/

shubus : But Louis, Apple products are not designed to be serviced like this. The idea is to milk the customer as much as possible.

ö. . , : Disposable eyecandy. That's what Apple has become. Apple was once a pro brand. Now it's a brand for wannabes. I have my old Apple Powerbook G4 in some drawer. It has two clips, you can remove the keyboard without a screwdriver, you don't have to open any part of the machine. This gives you also access to your RAM slots.

Richard Crockett : You are asking an awful lot from the disciples to the cult of Apple. They would have to admit their God has flaws!

TheMagnificentZoltar : Short version: Buy a Dell.

NiamhNyx : I cant wait to see what apple does with their laptops in a few years. APPLE: Brand new macbook! Now with no headphone jack and no more of those pesky little usb or charger ports! Our new wireless thumb drive technology will be revolutionary! Its life span is 4 months and it cost $500 per gigabyte!!!! Charging your batteries is soooo old school, just buy your replacement batteries from the nearest apple store! They last for 12 hours idle and only cost you $120! What a deal!!

Louis Rossmann : 4:25 - DELL keyboard repair 4:57 - APPLE keyboard repair

Guy Family : I've stabbed they keyboard several times with a pen and it works again. The pen, not the keyboard.

Joe Panico : Apple has done such an amazing job of marketing their products that people are brainwashed into believing there are no other comparable options for less money. Kudos on this video and for calling them out on another rip off maneuver.

Apache Longbow : You can have my ThinkPad when you pry it from my cold dead hands. I replaced the display on that in less than 5 minutes, with an OEM part, following a service manual published by Lenovo.

Gordon Freeman : Imagine an apple approach to cars in terms of serviceability, need an oil change? nope, you must buy an entire new engine and drive train, also, you would have to go to dark corners of the Internet to find information if you ever wanted to give it a shot at fixing it yourself.

MUSiCK ➈ : ..Ripping out the keyboard? This physically hurts to see..

Dean Vidafar : Australian consumer law states that manufacturers have to provide a minimum of two years on electronics

Dmitry Granicin : They riveted a laptop keyboard to the chassis. The thing that is most likely to suffer from liquid damage. Riveted to the chassis. U WOT MATE.

redtails : Apple's products appear to be completely designed by Wallstreet investors.

DashCamAndy : So a $2400 laptop has a nearly-impossible keyboard replacement, but my $800 eight-year-old Vaio takes almost ten minutes... Ridiculous... Oh, and my Vaio survived a liquid spill 3 years ago and still works flawlessly (only thing was the keyboard got sticky)... wOw...

[sic] : Why do people still buy Apple? I've never really been a fan but the last 3 or 4 years they seem to have really gone to shit; it's almost like they are seeing how low they can push the quality bar.

Rj Rj : I miss the old ThinkPad keyboards 😢

Ryan Warsaw : I'm a Software Engineer whom has used Mac OS for years, but frankly I'm getting pissed off at Apple's complacency with these new MacBooks. I knew what I was getting myself into when I bought a MacBook Pro 2013 for myself: decent (but overpriced hardware), no-upgradeability, has a lot of issues related to engineering quality / overheating, etc. But then they started being stupid: *New keyboard* (old one was fine), *Switched over to all USB-C and got rid of an SD card slot* (Love to talk to the genius that made that decision), *can't buy top model without the new touch bar* (I don't have a use for it, it's just one more problem waiting to happen). I'm honestly considering never buying another product from them again, and just switching back over to Linux/Windows despite the productivity drop for what I'm doing, that's how much they've driven me up a damn wall this past year and a half.

wnsl : haha that keyboard was the thing that made me stop doing any hardware repairs for customers a few years ago :D That from a company that claims commitment to environmental sustainability...

Jim Smith : Heard you on the radio (NPR) the other day, good job and keep fighting for the right to repair.

John Smith : Holy crap that apple keyboard replacement is absolutely stupid. I cannot believe they made it so repair unfriendly. That's absurd.

Willy Nebula : Thanks Louis for my Apple inoculation booster shot. I think this one will last me a good five years

MegaMech : One funny... Unfunny comparison, is vehicles. Vehicles have been going in the same direction for years. Newer vehicles are almost impossible to work on because it's so cramped in the engine bay. Car manufacturers do the most ridiculous things. No wonder mechanics are driven to drink! Pun intended.

Western Gents United : Don’t you have consumer law protection in the US? In Australia even after Warranty is finished of that keyboard on a Mac failed and it was not your fault. Apple would have to repair or replace that laptop.

GGigabiteM : Aaaand this is why I refuse to work on Apple devices. The kind of people who own Apple devices already don't understand why they need a new logic board when their SSD shits itself since its integrated, definitely aren't going to understand why they need to pay $400 to replace the keyboard riveted to the case. I can't help but feel bad for some of them because they'll see what they think is a "great" deal on craigs list for some used Apple product, which is described as having easy to fix problems by previous owners wanting to screw someone else with their problems. The worst repair I ever had to do on a laptop was one of those HP envy 17s with beats audio which had been dropped and broke the hinges. HP in their infinite wisdom integrated part of the hinge into the upper palmrest assembly. Of course the upper assembly had ribbon cables, wires, sensors, latches and the keyboard attached with like 20 screws. It took 3 hours to transplant all of that to a new upper and another hour to get it back together.

pbhenry3 : This is very sad seeing stuff like this all the time. Disposable machines :( I sincerely hope more people become aware of this type of stuff over time, so much so that it affects sales significantly, forcing change. But that is just wishful thinking. There will always be people that just buy stuff based on aesthetics, specs, or marketing. Still people who care should be aware of this type of stuff before they make a decision to buy. The more information out there, the better. Thanks for the video.

Andrew Willard : Only apple product i own today is a old 2011 macbook. I only use that old macbook for live performance stuff. I'll be replacing that with a pc based laptop soon. I also switched from the iphone to android. After i had two ios updates brick the iphone 7 plus back to back. I asked me self Why am i paying for a device that can't even update? not only that but apple creeps me out now days.I saw the light at the end of the tunnel apple only really has a fancy phone other then that they got nothing... So I converted to a more open universe. And i'm loving every second. Were i'm going with this is. I understand that Louis makes a living fixing apple's fuck ups and people's i device issues. While i respect that fully. And i also support the right to repair.I don't wanna support apple or any company including john deer. That Don't support the right to repair. So ultimately i think even if apple and these said company's that don't support the right to repair were gone someday. I think everything would be not only fine but better. We could have standards for devices were the repair information is open to anyone that want's to repair that said device. Shops would be repairing openly with no limitations. Only way that will ever work though. Is if we create products to last. Instead of designed obsoletion. Also they say they don't want people hacking devices. How are we gonna know if any device is secure unless we pen test it? how will we know that someone isn't listing in. If we can't hear or see. Keep Hacking Keep Fixing. Without that were obsolete.

Ben Wilson : OMG Apple hardware is bad quality! Nope, sorry, i cant even act surprised any more.

Adrian Arellano : Out of sheer spite for 3rd party repair shops Apple will replace absolutely all screws with rivets.

Everyone Can Do DIY projects : You are totally correct. I used to buy Apple products but I am done with them. Ridiculous prices and their idea of "innovation" is to remove useful features from poor quality machines. You Rock Louis.

Shannon Smith : In Australia the law is different. Regardless of the manufacturers warranty time, a device legally needs to be able to last a reasonable amount of time. That time differs between manufacturers, device and price. For example, you should get about 10 years out of a microwave. If the company gives you a 3 year warranty but the device breaks in 8 years, it has not lived a reasonable lifetime so it is still under manufacturers warranty. It works the way you are basically saying it should work over here. https://www.youtube.com/watch?v=NrxxzsaBkC4

Eduardo J : designed to sell more laptops, after all most people are simply tech illiterate and will just spend more money on a new machine

Aaron Moffatt : Louis standing up for the consumer instead of profiting off Apple's bad design. Admirable

Mark Conger : We are all Mac Mini here. Late 2012 model because that is the last model that even comes close to making sense hardware wise. Macbook keyboard issues aside, the specs are terrible. Absolute garbage compared to other Apple systems. And you are stuck with the config you buy as well. No upgrades later. I have loved Apple computers for a decade. But that is coming to a close as our Minis age and there are no comparable (aka user upgradeable) units available. We're going Chromebook and for the few things those won't do we're using small Linux systems such as Raspberry Pi. We also use Amazon Workspaces for certain things that apply to that paradigm (virtual desktop in the cloud.) How did we get to this point in computing?

Boring Old White Guy : We keep hearing about apple's design flaws and I think there is an inherently important word here: DESIGN. Apple employs designers to plan their products. Not engineers. In a properly planned and produced product the designers and engineers work hand in hand. Even better is when the designers have an engineering degree or the engineers also went to design school. But when a product is produced and marketed to fulfil an image rather than fill an actual need this is what you get. When you buy something simply because of how it makes you look you wind up getting a short-handed result that ends up costing 2-3x more than was ever needed if you actually looked around for other viable options. But in the end, the vast majority of apple users buy what they do because of the image it emotes and because of this I have zero sympathy for them. In fact I fully believe this is karma in action and they deserve what they get. Eventually some of them will learn from their mistakes. The question is: how many more of them are willing to put their ego aside and admit they were duped by the marketing teams and they over paid for a sub-standard product.?

akiraokami : I am not 100% up to date on the laws in my country, but from what I recall, here in Norway you have a 2 year manufacturer warranty that is forced upon the manufacturer, but on top of that, you have a 5 year "they fucked up" warranty that is also forced upon the manufacturer by law, I also remember Apple trying really hard to get away from the law some years back, but as far as I know, they failed to get away from it.

ku7 tech : For anyone in Australia, remember your Consumer Rights. All Macbook Pro have a 2 year warranty REGARDLESS of AppleCare or related. And if you have an original version of these, your 2 years is getting close, so make that call and get it fixed. I have sent a few people with these issues to Apple Store in the last couple months, and the stores have had stock and done it "overnight" in all cases. So despite how horrible Apple are, Australian law protects us somewhat from their evil.

Peter Thomsen : wauw absolute horseshit, I replaced 2 keyboards in Lenovo laptops. I would not call it super easy, I despise the tiny screws and ribbon cables, but yeah most people can do it for sure.

Adrian Guirola : Lesson, don't buy apple

htomerif : Thank you for saying this. This is the main reason I stopped using Mac laptops. I bought a 17 inch MBP for around $3k and when the keyboard eventually failed, it cost me 80 dollars for the keyboard and took me several hours to replace it. Now I have an Asus, I don't know what kind, doesn't matter. The keyboards cost $12 and it takes me longer to find where I put my spare keyboards than it does to actually replace them. BTW, the MBP died because Apple thought it was OK to run the graphics card at 95 degrees Celsius 100 percent of the time. I dont have the tools to rework a BGA on the off chance that maybe the processor still works.

metallitech : Lol, cold day in hell before i buy anything Apple.

EmMonial LUristys : iLiquidProtect Our new revolutionary water protection technology! Only $99 a mo- minute! We strive for good quality services, so guess what? Instead of doing the whole phone, we only make the screen water proof. If you get waterdamage, too bad! You will need applecare, for 199 a month! Did we also mention the iLiquidProtect has a 1 day warranty? It does. But thats ok! Just buy our iExtendWarranty! Only 199 a day! Tos: If your iliquidprotect doesnt work or fails to work, we will replace the logic board to fix your iphone screen! If its internal damage like fried pcbs, we dont provide service to customers! Sorry! #stupidnonsensicalappleparrodies

James Russo : Who else is watching this after the class action news??

bluephreakr : holy _shit_ I thougth I was viewing a late video but this was posted yesterday and Apple is having these problems? Steve Jobs is certainly dead, because even he wouldn't accept this.

John Croucher : Try replace a keyboard on a Microsoft Surface Laptop. It’s even worse. Its a throw away device. Companies need to be forced to make more repairable products.

Chip Mcdonald : KoolAid drinkers don't realize: Apple was Jobs, Woz and the original design team.

Brasileiro Patriota : Crapple sucks in hardware, but the system is awesome.

madrian : I am using Macbook, but recently I bought a used Thinkpad for my parents. And oh my, the manual show you how to replace the parts. Keyboard replace etc. There are tons of modding possibilities. I love this machine.

Bapt and the Basses : Please, we need to make that video go viral. Can't stand Apple anymore, they deserve the worst future.